Main Pages

Trainingwarehouse > Courseware > Soft Skills Series > Excellence in Service > Excellence in Service Basic

Excellence in Service Basic Student Manual Ref: TMEXSEBA Days of training: 1 Prerequisites: None Customer service fundamentals Customer service and customers Customer interaction Customer expectations Customer service skills Attitude and attention Quality of service Problem resolution Customer management Dissatisfied customers Angry customers Upset customers Stress in service situations Customer communication Communication fundamentals Interpersonal communication Telephone skills E-mail etiquette Excellence in Service Basic Student Manual Price: (4 or fewer items) £19.95 (Excluding VAT at 20%) Price: (5 to 19 items) £17.96 (Excluding VAT at 20%) Price: (20 to 49 items) £15.96 (Excluding VAT at 20%) Price: (50 or more items) £13.97 (Excluding VAT at 20%)		Quantity:

Excellence in Service Basic Instructor Manual Ref: TIEXSEBA Price: £21.95 (Excluding VAT at 20%)		Quantity:

Trainingwarehouse > Courseware > Soft Skills Series > Excellence in Service > Excellence in Service Basic