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Trainingwarehouse > Courseware > Soft Skills Series > Customer Relations > Customer Serivce

Customer Service: Listening, Responding & Resolving Student Manual Ref: TMCSLRR Days of training: 2 Prerequisites: None Customer service basics Customers The service culture Customer service skills Organization skills Communication factors Personal motivation Greeting customers Greeting overview Phone and e-mail messages Rapport Listening and questioning Listening Questioning Responding Responding to customers Resetting expectations Working toward solutions Resolving issues Customer appreciation Follow-up techniques Using what you've learned The implementation phase Resources and tools Customer Service: Listening, Responding & Resolving Student Manual Price: (4 or fewer items) £29.95 (Excluding VAT at 20%) Price: (5 to 19 items) £26.96 (Excluding VAT at 20%) Price: (20 to 49 items) £23.96 (Excluding VAT at 20%) Price: (50 or more items) £20.97 (Excluding VAT at 20%)		Quantity:

Customer Service: Listening, Responding & Resolving Instructor Manual Ref: TICSLRR Price: £30.95 (Excluding VAT at 20%)		Quantity:

Trainingwarehouse > Courseware > Soft Skills Series > Customer Relations > Customer Serivce