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The New Supervisor - Self-Directed Courseware Ref: CTNS

Duration:
One day

Description:
Supervising others is a special challenge many people are called to do in their professional careers. The New Supervisor prepares those meeting this new leadership responsibility to gain confidence and project the right attitude from Day One. A best-seller for many years, The New Supervisor has been newly revised by Wil McKnight to include updated examples and an added focus on productivity and getting results.

Table Of Contents:

Part 1: Meeting the Challenge
Anticipating the Challenge Ahead
Getting Started: Copy a Model Supervisor
Communicating Through Your Attitude
Your Attitude About Quality
Your Attitude About Productivity
Your Attitude About Safety
Reflecting on Self-Confidence
Taking Charge
Presenting a Strong, Effective Image
Getting Yourself and Your Staff Organized
Staying Up-to-Date in Your Planning
Turning Ideas and Plans into Results
Key Points from Part 1

Part 2: Fitting Four Fundamentals into Your Style
Becoming an Effective Supervisor Is Like Playing Baseball
First Base: Establishing Your Authority by Setting Reasonable Standards and Limits
Making the Transition to Your Supervisory Style
Letting Go of "Business as Usual"
Establishing Discipline
Second Base: Getting Results Through Your Staff
Earning Your Staff's Respect--and Keeping It
Learning How to Delegate
Third Base: Becoming an Effective Coach and Counselor
Viewing Yourself as a Coach
Using Counseling Effectively
Forging Effective Relationships with Your Staff
Make It Home by Becoming a Confident and Respected Leader
Leading Your Staff to New Heights
Building Winning Teams
Setting Goals for Quality, Productivity, and Safety
Helping Staff Members to Motivate Themselves
Key Points from Part 2

Part 3: Dealing with Special Situations
Staying Positive and Overcoming the Blahs
Being Alert to Troublesome Habits
Seven Unforgivable "Killer" Mistakes
Supervising People Who Used to Be Peers
Handling Possible Resentment
Developing Your People Skills
Solving Problems
Identifying the Problem Employee
Dealing with a Problem Employee
Handling Conflict Among Staff Members
Working with Other Departments and Work Groups
Keeping Your Supervisor Happy
Resolving Mistakes
Getting a First-Rate Staff and Keeping It
Pulling Together
Looking Ahead: Continuing Your Supervisory Training
Key Points from Part 3

Appendix
Action Ideas
Action Plan
Author's Comments on Case Studies
Additional Reading 

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