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Trainingwarehouse > Crisp Self-Development > Communication > The Business of Listening

The Business of Listening - Self-Directed Courseware Ref: CTBL

Duration:
One day

Description:
This book will show you how to become a better listener by demonstrating how your listening skills build either barriers or bridges. You will also learn ten steps to controlling emotional "hot buttons" and the impact of good listening skills on productivity. Most people think that the only message that will be heard is one of urgency, however, in today's fast-paced world even urgent messages are ignored. Becoming an active listener will help your productivity and success by helping you extract important details from every message.

Table Of Contents:
The Business of Listening

Part 1: Why Should You Listen?
What's In It for You?
What's In It for Your Organization?
What Do You Know About Listening?
The Joy of Small Change

Part 2: Four Key Elements of Good Listening
How to Be a Good Listener
Key Element 1: Hear the Message
Key Element 2: Interpret the Message
Key Element 3: Evaluate the Message
Key Element 4: Respond to the Message
Review Lab for Key Elements 1-4

Part 3: Your Listening Style
You Are Unique
The Promoting Style
The Supporting Style
The Directive Style
The Analytical Style

Part 4: What's Your Listening Attitude?
A Listening Attitude: Your Key to Success
Barriers to Communication
Bridges to Communication
How Well Do You Listen?
How to Stomp Bad Listening Habits
How to Help Someone Listen to You

Part 5: Ten Tips for Tip-Top Listening
Listening Louder
Tip 1: Take Notes
Tip 2: Listen Now, Report Later
Tip 3: Want to Listen
Tip 4: Be Present
Tip 5: Anticipate Excellence
Tip 6: Become a 'Whole Body' Listener
Tip 7: Build Rapport by Pacing the Speaker
Tip 8: Control Your Emotional 'Hot-buttons'
Tip 9: Control Distractions
Tip 10: Listening Is a Gift, Give Generously

Summary
Points to Remember
Develop a Personal Action Plan
Author's Suggested Answers and Comments

Additional Reading

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Trainingwarehouse > Crisp Self-Development > Communication > The Business of Listening