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Telemarketing Tips from A to Z - Self-Directed Courseware Ref: CTMAZ

Duration:
One day

Description:
With the same easy-to-understand style of her first book, Telephone Skills from A-Z, Nancy Friedman, The Telephone Doctor(R), creates a handy guide for people in telemarketing. It is filled with advice on how to approach any situation with a creative and positive attitude.


Table Of Contents:

Introduction
Attitude: It's Your Choice
Benefits
Closing Techniques
Details
Echo Questions
Finish the Day Ready to Begin
Greetings
Humor
'I' Irritates
Jerry's Pet Peeve
Know Your Objective
Let's
Monogram the Call
Naturally Inquisitive
One-Word Answers
Practice Being Positive
Qualifying
Rejection
Smile
Tone of Voice
Understanding Needs
Vary Your Responses
Weak, Wimpy Words
X-Out Credibility Busters
Yes
Be Creative

Test Your Telemarketing Savvy
Additional Reading 

Price: (7 or fewer items) £9.95
Price: (8 to 19 items) £9.45
Price: (20 or more items) £8.96

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