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Team Participation Student Manual Ref: TMTEAMP

Days of training: 1
Prerequisites: None

Understanding team fundamentals
Team fundamentals
        Organizing a team
        Identifying the importance of a team member
        Differentiating between types of teams
        Identifying team categories
        Identifying a team life cycle and its size
Team member roles
        Identifying the responsibilities of a team member
        Making a decision
        Planning and monitoring team effectiveness
        Identifying the stages of team building
Team goals
        Identifying an effective team goal
        Identifying the effect of hidden agendas
        Giving and receiving feedback
        Giving positive reinforcement
        Understanding team inefficiency
Working together
        Identifying the effects of personality
        Understanding communication breakdowns
        Identifying a need for conflict
        Resolving conflict in a team

Communicating in teams
Team communication
        Using open communication
        Communicating in a team
Elements of communication
        Understanding verbal communication
        Using powerful language
Supportive, effective communication
        Communicating supportively
        Communicating effectively

Nonverbal communication and active listening
Nonverbal communication
        Understanding nonverbal cues
        Identifying types of nonverbal cues
        Meshing verbal communication and nonverbal cues
        Using positive nonverbal cues
Active listening
        Identifying benefits of active listening
        Identifying listening pitfalls
        Becoming an active listener
Response to input
        Identifying guidelines for response to input
        Responding to input

Conflict
Identifying conflict
        Identifying conflict in a team
        Identifying the causes of and need for conflict
Nature of conflict
        Identifying sources and types of conflict
        Identifying the effects of conflict
Power
        Identifying types of powers
        Identifying effects of power

Resolving and handling conflict
Resolving conflict
        Identifying a conflict resolution method
        Resolving a conflict between the team and yourself
Handling conflict
        Understanding conflict-handling principles
        Identifying guidelines for handling criticism
Conflict resolution styles
        Monitoring your own reactions
        Understanding conflict resolution styles
        Choosing conflict resolution styles
        Identifying damaging styles

Making a decision
Collective decisions
        Identifying thought patterns
        Discussing collective decision-making
Team decisions
        Understanding team decisions
        Understanding groupthink
        Preparing for team decision-making
Decision-making methods
        Understanding decision-making methods
        Understanding the consensus process

Consensus
Consensus process
        Identifying prerequisites to the consensus process
        Understanding steps of the consensus process
        Identifying ways to reach consensus
        Identifying how to manage conflict
Consensus challenges
        Identifying consensus challenges
        Understanding detrimental attitudes
        Identifying a detrimental behavior
        Identifying pitfalls of the consensus process

Team Participation Student Manual 


Price: (4 or fewer items) £19.95 (Excluding VAT at 17.5%)
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Team Participation Instructor Manual Ref: TITEAMP
 


Price: £21.95 (Excluding VAT at 17.5%)


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