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Trainingwarehouse | Crisp Self-Development | Retail Workbooks |  Retailing Smarts Workbook 5

Trainingwarehouse > Crisp Self-Development >  Retail Workbooks > Retailing Smarts Workbook 5

(5) Explaining Features and Benefits - Self-Directed Courseware Ref: CFSL
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<BR>

<B>Duration:<BR>

</B>Two hours<BR>

<BR>

<B>Description:<BR>

</B>In Workbook 5: Explaining Features and Benefits, the retail sales associate will learn how to listen and ask open-ended questions, how to acquire and apply product knowledge, how to request product feedback from the customer, and how to offer alternative sales options. By helping customers understand how they will benefit from the store's products and services, the sales associate can help satisfy customers and keep them coming back.<BR>

<BR>

<B>Table Of Contents:<BR>

</B><BR>

<B>Part 1: Learning about products you sell <BR>

Part 2: Identifying product features <BR>

Part 3: Demonstrating product features <BR>

Part 4: Explaining how the customer will benefit <BR>

Part 5: Establishing the perfect match <BR>

Part 6: Responding to customer concerns <BR>

Part 7: Insuring customer satisfaction <BR>

Appendix!!> 

Price: (7 or fewer items) £9.95 (Excluding VAT at 20%)
Price: (8 to 19 items) £9.45 (Excluding VAT at 20%)
Price: (20 or more items) £8.96 (Excluding VAT at 20%)

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Trainingwarehouse > Crisp Self-Development >  Retail Workbooks > Retailing Smarts Workbook 5