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Trainingwarehouse > Crisp Self-Development > Retail Workbooks > Retailing Smarts Workbook 3

(3) Build a Continuing Relationship - Self-Directed Courseware Ref: CCON

Duration:
Two hours

Description:
In Workbook 3: Build a Continuing Relationship, the retail sales associate will learn how to honor manufacturers' warranties, how to adhere to the company's return policy, and how to handle customer complaints graciously. By showing the customer that the store stands behind what it sells, the sales associate can help extend the customer relationship beyond the initial sale and build customer loyalty.

Table Of Contents:

Part 1: Honor Manufacturers' Warranties
Part 2: Know Your Company's Return Policy
Part 3: Handle Customer Complaints Graciously
Part 4: Handle Customer Complaints Graciously (continued)
Part 5: Handle Customer Complaints Graciously (continued)
Appendix

Price: (7 or fewer items) £9.95 (Excluding VAT at 20%)
Price: (8 to 19 items) £9.45 (Excluding VAT at 20%)
Price: (20 or more items) £8.96 (Excluding VAT at 20%)

Quantity:

Trainingwarehouse > Crisp Self-Development > Retail Workbooks > Retailing Smarts Workbook 3