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Trainingwarehouse > Crisp Self-Development > Retail Workbooks > Retailing Smarts Workbook 2

(2) Meet Your Customers' Needs - Self-Directed Courseware Ref: CMCN

Duration:
Two hours

Description:
In Workbook 2: Meet Your Customers' Needs, the retail sales associate will learn how to make shopping an enjoyable experience for the customer, how to inform the customer of additional services, how to follow through on commitments, how to balance phone and in-store service, and how to complete special orders. By understanding what customers want and need, the retail sales associate can help make a lasting good impression on customers.

Table Of Contents:

Part 1: Making Shopping an Enjoyable Experience
Part 2: Be Resourceful
Part 3: Inform Customers of Additional Services
Part 4: Accommodate Customers with Disabilities
Part 5: Balance Your Service to In-Store and Phone Customers
Part 6: Build Relationships Over the Phone
Part 7: Make and Keep Commitments
Part 8: Complete Special Orders
Appendix

Price: (7 or fewer items) £9.95 (Excluding VAT at 20%)
Price: (8 to 19 items) £9.45 (Excluding VAT at 20%)
Price: (20 or more items) £8.96 (Excluding VAT at 20%)

Quantity:

Trainingwarehouse > Crisp Self-Development > Retail Workbooks > Retailing Smarts Workbook 2