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Trainingwarehouse > Courseware > Soft Skills Series > Quality Management

Quality Management Student Manual Ref: TMQUMA Days of training: 1 Fundamentals of quality management Defining quality management Processes The costs of quality Relationship between quality and cost Customer orientation Understanding customer orientation Benefits of customer orientation Understanding current performance Flow charts Check sheets Histograms Run charts Control charts Causes of problems Cause-and-effect diagrams Pareto charts Scatter diagram Interrelationship diagrams Ideas and organization Brainstorming Affinity diagrams Activity network diagrams CPM and PERT Preparing to change processes Management's role A path for change Process managers Flow charts in process improvement Implementing quality changes Understanding processes Measuring processes Quality Management Student Manual Price: (4 or fewer items) £19.95 (Excluding VAT at 20%) Price: (5 to 19 items) £17.96 (Excluding VAT at 20%) Price: (20 to 49 items) £15.96 (Excluding VAT at 20%) Price: (50 or more items) £13.97 (Excluding VAT at 20%)		Quantity:

Quality Management Instructor Manual Ref: TIQUMA Price: £21.95 (Excluding VAT at 20%)		Quantity:

Trainingwarehouse > Courseware > Soft Skills Series > Quality Management