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Quality Management Student Manual Ref: TMQUMA

Days of training: 1

Fundamentals of quality management
Defining quality management
Processes

The costs of quality
Relationship between quality and cost

Customer orientation
Understanding customer orientation
Benefits of customer orientation

Understanding current performance
Flow charts
Check sheets
Histograms
Run charts
Control charts

Causes of problems
Cause-and-effect diagrams
Pareto charts
Scatter diagram
Interrelationship diagrams

Ideas and organization
Brainstorming
Affinity diagrams
Activity network diagrams
CPM and PERT

Preparing to change processes
Management's role

A path for change
Process managers
Flow charts in process improvement

Implementing quality changes
Understanding processes
Measuring processes

Quality Management Student Manual 

Price: (4 or fewer items) £19.95 (Excluding VAT at 17.5%)
Price: (5 to 19 items) £17.96 (Excluding VAT at 17.5%)
Price: (20 to 49 items) £15.96 (Excluding VAT at 17.5%)
Price: (50 or more items) £13.97 (Excluding VAT at 17.5%)

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Quality Management Instructor Manual Ref: TIQUMA
 

Price: £21.95 (Excluding VAT at 17.5%)

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