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Process Improvement - Self-Directed Courseware Ref: CPIM

Duration:
One day

Description:
The critical skills outlined in this book teach you to quickly grasp what process improvement is all about, learn specific tools and techniques applicable to every business, understand what needs changing and create a process map, and implement changes and measure their effectiveness.You know that you want things to change, but you're struggling to know how and where to begin your efforts to change and improve. This book offers practical, easy-to-understand instructions to improve your current processes. You will learn the tools and techniques to improve the way you do business, make your organization more responsive, and keep yourself competitive in today's marketplace.

Table Of Contents:

Part 1: What Is Process Improvement?
The Concept Is Simple!
How Process Improvement Fits in with Other Ways to Improve
Your Challenge Is Clear!

Part 2: Identifying the Players
The Customer is 1
The Next Most Important Person

Part 3: Ensuring Success
Find Processes That Need Improvement
Plan for Your Success

Part 4: Understanding What Needs Changing
Where to Begin?
Create Your Own Process Map

Part 5: Getting Where You Want To Be
Identify Those Pesky Problem Areas
Come Up with Effective Options
Plan Your Implementation

Part 6: Getting Changes to Stick
If Nothing Has Changed, You Missed the Mark!
Implementation: What to Expect at This Phase
Help!
How to Make This a Continual Process 

Price: (7 or fewer items) £9.95 (Excluding VAT at 20%)
Price: (8 to 19 items) £9.45 (Excluding VAT at 20%)
Price: (20 or more items) £8.96 (Excluding VAT at 20%)

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