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Managing Performance Student Manual Ref: TMMAPER

Days of training: 1

Understand performance management
Performance management
        Understanding performance management
Performance management plan
        Understanding performance management plan
        Identifying performance expectations
Job description
        Discussing the job description

Performance-planning meeting
Understand performance-planning meeting
        Opening a meeting
        Creating performance goals
        Understanding performance planning
Process for providing feedback
        Providing feedback
Coaching employees
        Documenting feedback and coaching effort

Appraising employee's performance
Performance appraisal process
        Understanding the performance appraisal process
Gather appraisal materials
        Gathering appraisal materials
        Understanding self-evaluation
        Gathering feedback and writing the performance appraisal
Prepare for an appraisal discussion
        Preparing for appraisal discussion
        Preparing employees for appraisal discussion
Leading an appraisal discussion
        Identifying steps to lead an appraisal discussion
Respond to and resolve conflict
        Identifying guidelines to improve listening skills
        Understanding types of communication to avoid
        Resolving conflict in an appraisal discussion

Legal appraisal
EEO laws
        Identifying responsibilities in relation to laws enforced by the EEOC
Risks of legal challenge
        Maintaining positive communication

Performance improvements
Plan performance improvements
        Handling performance problems
        Determining the cause
        Identifying how communication helps solve performance problems
        Encouraging communication
Conducting status meetings
        Conducting a meeting
Maintaining documentation
        Documenting ongoing communication

Managing Performance Student Manual 


Price: (4 or fewer items) £19.95 (Excluding VAT at 17.5%)
Price: (5 to 19 items) £17.96 (Excluding VAT at 17.5%)
Price: (20 to 49 items) £15.96 (Excluding VAT at 17.5%)
Price: (50 or more items) £13.97 (Excluding VAT at 17.5%)


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Managing Performance Instructor Manual Ref: TIMAPER
 


Price: £21.95 (Excluding VAT at 17.5%)


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