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Managing Negative People - Self-Directed Courseware Ref: CMNP

Duration:
Self-study

Description:
Negative people are more likely to be dissatisfied with their lives and jobs, leading to increased absenteeism and lowered productivity. This book has activities and exercises to help readers cope with negativity in others and make their own work more satisfying and productive.

Table Of Contents:

Introduction

Section 1: Understanding Negative People
Why Is Dealing with Negativity Important?
What Causes Negative, Difficult People?
The STEP System(TM) to Better Communication
Other Causes of Negative, Difficult People

Section 2: Dealing with Negativity
Dealing with Others¿ Negativity
When You Are the Negative Person

Section 3: Understanding Negators' Styles
Negator Styles
Matching Communication Strategies

Section 4: Overcoming Negativity Using the Beep System
Turning Understanding into Action
Be Bold and Assertive with Negators
Express the Problem and Solution Clearly
Expect to Achieve Your Goals
Practice Positive Thinking

Section 5: Developing Your Action Plan
Build Your Positively Muscles
Apply Your Knowledge 

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Price: (8 to 19 items) £9.45 (Excluding VAT at 20%)
Price: (20 or more items) £8.96 (Excluding VAT at 20%)

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