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Trainingwarehouse > Crisp Self-Development > Browse the Complete List of Titles > Managing Employee Performance Problems

Managing Employee Performance Problems - Self-Directed Courseware Ref: CMEPP

Duration:
Self-study

Description:
At some point every manager has to cope with people problems. From alcoholism to illiteracy, this book has a case study to help you learn how to handle 29 specific problem behaviors. With a view to the changing needs of the new workforce, you'll learn how to tell the difference between legitimate complaints and insubordination. Discover why your employees work and how to encourage good performance. Also included are tips on resolving disputes fairly. The real-world situations in these case studies provide practical solutions to boost performance in any organization.

Table Of Contents:

Part 1: Responsibilities

Chapter 1
Managing Employees Today
Conflict - An Opportunity for Growth
Carrying Out Decisions Legally and Fairly

Chapter 2
Rights & Responsibilities in Managing
Employee Job Performance: The Real Ball Game
Resolving Workplace Conflict
Adjusting Supervisory Style
Corrective Actions

Chapter 3
Rights & Responsibilities of Employees
How to Complain Effectively
An Employee's Privacy Rights

Chapter 4
Improving Quality of the Workforce
Qualities of Successful Applicants
Training Your Employees for New Opportunities
Necessary Procedures for Discipline

Part 2: Problems on the Job

Chapter 5
Managing Performance Problems on the Job
Common Concerns: Fact Sheets on General Performance Issues

Part 3: Modifying Performance

Chapter 6
Communicating Effectively with Employees
Goal Setting

Chapter 7
When It Doesn't Work Out
The Necessity for a Formal Discipline Process
The Manner of Termination
Making a U-Turn

Chapter 8
Maintaining Equilibrium
A Perspective on the Manager's Job
A Balanced Working Relationship
The Payoff

APPENDIX: Department Manager Job Description

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Trainingwarehouse > Crisp Self-Development > Browse the Complete List of Titles > Managing Employee Performance Problems