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Trainingwarehouse > Crisp Self-Development > Human Resources > Handling the Difficult Employee

Handling the Difficult Employee - Self-Directed Courseware Ref: CHDE

Duration:
One day

Description:
Sooner or later every supervisor must deal with a difficult employee. This book helps managers understand why performance problems occur, and how to resolve them. It includes a six-step intervention model, and a thorough discussion of discipline and termination procedures.

Table Of Contents:

Part 1: Defining Difficult Employees
Management's Responsibility
Definition of the Difficult Employee
Remember the Message
Six-Step Intervention Model

Part 2: The Intervention Model
Step 1: Identify and Define the Performance Problem
Give Constructive Feedback
Step 2: Explain the Impact of the Problem
Step 3: Analyze the Reasons for the Problem
Examine Your Influence
Step 4: Define the Expected Performance Standard
Step 5: Explore Ideas for a Solution
Step 6: Write the Plan for Improvement

Part 3: The Intervention Conference
The Conference Agenda

Part 4: Disciplinary Action and Termination
The Whats and Whens of Discipline
Progressive Discipline Policies
The Issue of Termination

Part 5: Author's Responses

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Trainingwarehouse > Crisp Self-Development > Human Resources > Handling the Difficult Employee