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Go the Extra Mile - Self-Directed Courseware Ref: CGEM

Duration:
Two hours

Description:
In Workbook 4: Go the Extra Mile, the retail sales associate will learn how to conduct customer follow-up, how to use business cards artfully, how to maintain key information on customers, and how to offer personal shopper services. By going the extra distance, the sales associate can set the store apart from the competition and build solid customer relationships.

Table Of Contents:

Part 1: Conduct Customer Follow-up
Part 2: Use Business Cards Artfully
Part 3: Follow the "Rules" of Business Card Etiquette
Part 4: Maintain Key Information on Customers
Part 5: Offer Personal Shopper Services
Appendix 

Price: (7 or fewer items) £9.95
Price: (8 to 19 items) £9.45
Price: (20 or more items) £8.96

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