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Get to Know Your Customer - Self-Directed Courseware Ref: CGKC

Duration:
Two hours

Description:
In Workbook 1: Get to Know Your Customer, the retail sales associate will learn how to determine customers' needs by listening and asking questions, how to give customers an appropriate greeting, and how to refer customers elsewhere when necessary. By building relationships carefully, the retail sales associate can help create loyalty so customers will return again and again.

Table Of Contents:

Part 1: Greet Customers in a Winning Way
Create Customer Loyalty

Part 2: Build Relationships, One Step at a Time
Be Observant

Part 3: Determine a Customer's Needs

Part 4: Keep the Lines of Communication Open

Part 5: Fit the Products to the Customer

Part 6: Offer Alternatives
Know When to Refer a Customer Elsewhere

Appendix 

Price: (7 or fewer items) £9.95
Price: (8 to 19 items) £9.45
Price: (20 or more items) £8.96

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