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Emotional Intelligence Works - Self-Directed Courseware Ref: CEIW

Duration:
One day

Description:
The People Smart approach of this book will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork. Emotionally "unsmart" people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations. Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.

Table Of Contents:

Introduction
What Emotional Intelligence Means
The Need for "People Smart" Strategies
Assess Your Emotional Intelligence
Five Emotional Intelligence Skills

Part 1: "Think Smart" Strategies
Making the Choice to Think Wisely
Strategy 1: Self-Awareness Skills
Self-Awareness Skill Builder 1: Understand Your Brain
Self-Awareness Skill Builder 2: Hear Yourself Think
Self-Awareness Skill Builder 3: Stop Responding Automatically
The STEP Model
Motivators and Warning Signs
Use a New Mental Script
Strategy 2: Optimistic Thinking
Optimism Builder 1: Determine How Optimistic or Pessimistic You Are
Optimism Builder 2: Talk to Yourself Differently
Optimism Builder 3: See Meaning in Your Work
Optimism Builder 4: Care for Yourself and Others
"Think Smart" Summary

Part 2: "Be Smart" Strategies
The Three Keys
Strategy 1: Social Skills
Social Skill Builder 1: Expand Your Emotional Vocabulary
Social Skill Builder 2: Improve Your Listening Skills
Social Skill Builder 3: Adapt to the Communication Needs of Others
Strategy 2: Emotional Control
Emotional Controller 1: Keep Your Brain Engaged
Emotional Controller 2: Prepare a Script to Handle Angry People
Emotional Controller 3: Confront Negators
Emotional Controller 4: Build Up Your Energy
Strategy 3: Flexibility
Flexibility Enhancer 1: Use Your Energy Wisely
Flexibility Enhancer 2: Change Yourself
Flexibility Enhancer 3: Focus on Positives
Flexibility Enhancer 4: Explore Options to Solve Problems
"Be Smart" Summary

Part 3: "Work Smart" Strategies
Six Strategies for Smart Organizations
Strategy 1: Practice Organizational Self-Awareness
Strategy 2: Develop Social Skills
Social Skills Builder 1: Use "Emotions-On" Training
Social Skills Builder 2: Have a Positive Relationship with the Learner
Social Skills Builder 3: Connect Learning to Doing
Strategy 3: Foster Optimism
Optimism Raiser 1: Connect the Present to the Future
Optimism Raiser 2: Assess Level of Optimism versus Pessimism
Strategy 4: Encourage Flexibility and Problem Solving
Flexibility Skill Builder 1: Imagine the Future
Flexibility Skill Builder 2: Use Problem Solving Guidelines
Strategy 5: Model and Encourage Emotional Control
Emotional Controller 1: Foster Civility
Emotional Controller 2: Develop Civil Guidelines
Strategy 6: Support Teamwork
High-Performance Team Builder 1: Harmonize Input
High-Performance Team Builder 2: Raise Passion
High-Performance Team Builder 3: Build Energy at Team Meetings
"Work Smart" Summary

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