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E-Mail Management - Self-Directed Courseware Ref: CEMM

Duration:
One day

Description:
E-mail is very much an integral part of business communication today. Originally intended as a productivity-enhancing, time-saving tool, e-mail has evolved into a time-consuming, productivity-draining obligation that takes up much of our time and attention during business and personal hours. E-MAIL MANAGEMENT was written to help you regain control of e-mail. The 50 tips in this book will help you learn how to manage your inbox, use Microsoft Outlook's time-saving features, limit your personal use, and incorporate productivity-enhancing policies in your workplace.

Table Of Contents:

Part 1: Taking Control of Incoming E-Mail
Easing Congestion in Your Inbox

Tip 1: Set Your Own Personal E-Mail Usage Policy
Tip 2: Set Auto Send/Receive to Limit Interruptions
Tip 3: Analyze Incoming Messages with a Critical Eye
Tip 4: Don't Succumb to an E-Mail Sender's Crisis
Tip 5: Acknowledge Legitimate E-Mail Promptly
Tip 6: Set Up Folders to Organize E-Mail
Tip 7: Purge Insignificant E-Mail at Day's End
Tip 8: Clear Inbox Clutter
Tip 9: Reduce Spam Intake
Tip 10: Delete Spam as Soon as It Arrives
Tip 11: Subscribe with Care to E-Mail Lists
Tip 12: Add a BlackBerry to Your Management Toolbox
Tip 13: Minimize Personal E-Mail Use at Work
Tip 14: Assign a 'Gatekeeper' to Handle Your E-Mail
Tip 15: Challenge Yourself to Disconnect
Tip 16: Check E-Mail on Sunday to Jump-Start the Workweek


Part 2: Automating E-Mail Management with Microsoft Outlook®
Applying Outlook to Your Inbox

Tip 17: Visit Microsoft Office Online for Expert Advice
Tip 18: Skim Messages for Fast Action
Tip 19: Flag Messages for Follow-Up
Tip 20: Arrange Incoming Messages by Conversation
Tip 21: Perform E-Mail Magic with Rules Wizard
Tip 22: Find E-Mail Fast with Search Folders
Tip 23: Archive E-Mail with Outlook


Part 3: Managing Your Outgoing E-Mail
Respecting Others' Time

Tip 24: Determine the Right Medium for the Message
Tip 25: E-Mail Less and Build Better Relationships
Tip 26: Reply Courteously and Sparingly
Tip 27: Copy with Care
Tip 28: Use Bcc to Control Replies
Tip 29: Write Subject Lines with Real Oomph!
Tip 30: Streamline Your Messages
Tip 31: Set Up an Electronic 'Signature'
Tip 32: Use Caution When Forwarding E-Mail
Tip 33: Mind Your Electronic Manners
Tip 34: Keep Instant Messaging (IM) Professional
Tip 35: Don't Be a BlackBerry Bully
Tip 36: Send Business Records Via Registered E-Mail®


Part 4: Establishing Organizational E-Mail Management Policies
Controlling Clutter by Controlling Employee E-Mail

Tip 37: Set Limits on Personal E-Mail Use
Tip 38: Establish an E-Mail Response Time Policy
Tip 39: Establish Controls for Internal E-Mail
Tip 40: Introduce a Weekly 'No E-Mail Day'
Tip 41: Develop Writing Style Guidelines
Tip 42: Minimize Litigation Risks
Tip 43: Train Employees in E-Mail Management
Tip 44: Place Limits on Instant Messaging (IM)
Tip 45: Don't Get Bogged Down by Blogging
Tip 46: Apply Technology to Force Inbox Emptying
Tip 47: Ban the BlackBerry from Business Meetings
Tip 48: Discipline Violators of E-Mail Policy
Tip 49: Install Content-Management Tools
Tip 50: Install Content-Security Tools

Appendix

Summary
Glossary of E-Mail Terms
Creating Your Individual E-Mail Management Plan
Creating an Organizational E-Mail Management Plan
Sample E-Mail Policy

Appendix to Part 1
Appendix to Part 3
Appendix to Part 4
Additional Reading 

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