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Conflict Management - Self-Directed Courseware Ref: CCONM

Duration:
One day

Description:
When people work together in a diverse and dynamic environment, conflict and disagreements inevitably arise. Learning to resolve disagreements constructively is the key to maintaining healthy work relationships and fostering a productive workplace. CONFLICT MANAGEMENT (formerly titled MANAGING DISAGREEMENT CONSTRUCTIVELY) helps readers improve their interpersonal, communication, and mediation skills. Several exercises and case studies throughout the book give the lessons relevance and practical application in the real world. Readers will also become familiar with the guiding principles behind conflict management, the nine approaches to managing disagreement, and a four-phase process for resolving conflict. With the proper understanding of the nature of conflict and with the tools to handle disagreements constructively, readers will be able to enrich their work, their relationships, and their careers.

Table Of Contents:

Part 1: Understanding Conflict Management
Guiding Principles
What's Your Style?
Nine Approaches to Managing Conflict and Disagreement

Part 2: The Four-Phase Process for Managing Conflict and Disagreement
Introducing the Process
Phase I: Explore
Phase II: Plan
Phase III: Prepare
Phase IV: Implement

Appendix
Review Case: Serving the Customer
Summary Review
Reflection
Additional Reading 

Price: (7 or fewer items) £9.95 (Excluding VAT at 20%)
Price: (8 to 19 items) £9.45 (Excluding VAT at 20%)
Price: (20 or more items) £8.96 (Excluding VAT at 20%)

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