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Coaching & Counseling - Self-Directed Courseware Ref: CCC

Duration:
One day

Description:
Fine-tune your skills as a motivating manager, supervisor, or adviser with this proven self-study primer. Learn the differences between counseling and coaching--and when to apply each technique for the best results. Reader-involving chapters help you identify your weaker coaching and counseling skills and build upon your stronger ones.

Table Of Contents:

Part 1: Coaching and Counseling
Definitions of Coaching and Counseling
The Benefits of Coaching
The Benefits of Counseling

Part 2: When to Coach or Counsel
Developing Your Awareness
Symptoms of Performance Problems
Root Causes of Performance Problems
Personal Problems that May Affect Job Performance
Depression
Grief Reactions
Hostility (that Could Lead to Violence)
Chemical Dependency
Case Studies: Evaluating Your Skills

Part 3: Giving and Receiving Feedback
Making Feedback Effective
Four Types of Feedback
Case Studies: Giving Feedback
Be a Positive Role Model

Part 4: Plan and Conduct Coaching and Counseling Sessions
Preparing for a Coaching and Counseling Session
Ten Guidelines for Conducting a Successful Coaching Session
Ten Guidelines for Conducting a Successful Counseling Session
Case Studies: Making a Plan
Performance Appraisal Guidelines
What to Do When All Else Fails
Disciplinary Action--The Last Alternative

Part 5: Appendix
Personal Action Plan
Author's Suggested Responses
Additional Reading 

Price: (7 or fewer items) £9.95
Price: (8 to 19 items) £9.45
Price: (20 or more items) £8.96

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Coaching & Counseling Instructor Edition Ref: CCCIE

Duration:
One day

Description:
This training program is designed to help you acquaint others with coaching and counseling techniques. In this course, participants will learn the benefits of coaching and counseling, understand when to coach and when to counsel, examine a model for feedback, and develop an action plan for conducting coaching and counseling sessions.

Table Of Contents:

INTRODUCTION
Welcome and Introductions
Learning Objectives and Agenda

MODULE 1: Coaching and Counseling
Definition of Coaching and Counseling
Coaching
Coaching Assessment
Counseling
Counseling Assessment

MODULE 2: When to Coach or Counsel
Developing Awareness
Performance Problems
Personal Problems Affecting Job Performance
Case Studies: Evaluating Your Skills

MODULE 3: Giving and Receiving Feedback
Types of Feedback
Feedback Memories
Feedback Tips
Positive Feedback
What Behaviors Do I Reward, Ignore, or Punish?
Case Studies: Giving Feedback
Action Plan for Giving Feedback
Be a Positive Role Model

MODULE 4: Plan and Conduct Coaching and Counseling Sessions
Prepare for a Coaching or Counseling Session
Ten Guidelines for Coaching Sessions
Coaching Pitfalls
Ten Guidelines for Counseling Sessions
Counseling Pitfalls
Case Studies: Making a Plan
Coaching or Counseling Practice
What to Do When All Else Fails

CONCLUSION
Learning Objectives Review
Course Evaluation 

Price: £17.95

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