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Trainingwarehouse > Courseware > Soft Skills Series > Call Centre

Call Centre Student Manual Ref: TMCALLC Days of training: 0.5 Prerequisites: None Telephone service fundamentals Good telephone service Attitude and interpersonal skills Greeting customers Effective call handling Identifying customer needs Handling difficult calls Call Centre Student Manual Price: (4 or fewer items) £19.95 (Excluding VAT at 20%) Price: (5 to 19 items) £17.96 (Excluding VAT at 20%) Price: (20 to 49 items) £15.96 (Excluding VAT at 20%) Price: (50 or more items) £13.97 (Excluding VAT at 20%)		Quantity:

Call Centre Instructor Manual Ref: TICALLC Price: £21.95 (Excluding VAT at 20%)		Quantity:

Call Centre Management Student Manual Ref: TMCALLCM Days of training: 1 Prerequisites: None Call center fundamentals Establishing a call center Setting up the call center Call center technology Service and information technology Call load and staffing Employee motivation and monitoring Employee motivation Communication with employees Employee performance evaluation Employee monitoring tools Employee management Reduce turnover Stress management Training Customer management Customer expectations Customer relationship management Managing for excellent service Setting service levels Achieving service levels Analyzing reports Communicating information to executives Information that executives need Communicate with executives Call Centre Management Student Manual Price: (4 or fewer items) £19.95 (Excluding VAT at 20%) Price: (5 to 19 items) £17.96 (Excluding VAT at 20%) Price: (20 to 49 items) £15.96 (Excluding VAT at 20%) Price: (50 or more items) £13.97 (Excluding VAT at 20%)		Quantity:

Call Centre Management Instructor Manual Ref: TICALLCM Price: £21.95 (Excluding VAT at 20%)		Quantity:

Trainingwarehouse > Courseware > Soft Skills Series > Call Centre