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Trainingwarehouse > Crisp Self-Development > Basic Business Skills > Business Etiquette & Professionalism

Business Etiquette & Professionalism - Self-Directed Courseware Ref: CBEP

Duration:
One day

Description:
This is a superb guide to the subtleties and complexities of business etiquette. This book shows how to maintain a professional and competitive edge by understanding basic business etiquette. In addition to the exercises and activities on making introductions, dining out, sending and receiving gifts, public manners, tipping and attire, there is updated information on electronic etiquette.

Table Of Contents:
Section 1: What Is Business Etiquette?
The Role of Good Manners in Business
Some Etiquette Basics
Exercise

Section 2: Principles of Impeccable Work Behavior
Principles of Impeccable Work Behavior
Exercise

Section 3: Meeting People
Meeting People
When You¿re the Receptionist
When You¿re In an Inside Office
Shaking Hands
Introducing People
Exercise

Section 4: Telephone Etiquette
Telephone Etiquette
Answering Your Phone
When Callers Are Discourteous
Screening Calls
Making and Returning Calls
Exercise

Section 5: Electronic Etiquette
Electronic Etiquette
Fax Machines
Answering Machines
Voice Mail
E-mail
Exercise

Section 6: Planning and Attending Business Meetings
Planning Meetings
Attending Meetings
Exercise

Section 7: Planning and Attending Meal Meetings
Planning Meal Meetings
Attending Business Meals
Exercise

Section 8: Business Invitations and Gifts
Sending Invitations
Responding to Invitations
Don¿t Go Empty-Handed
Exercise

Section 9: Multicultural Etiquette
Multicultural Etiquette
Exercise

Section 10: Summary and Answers to Exercises
Summary
Answers to Exercise Questions

Price: (7 or fewer items) £9.95 (Excluding VAT at 20%)
Price: (8 to 19 items) £9.45 (Excluding VAT at 20%)
Price: (20 or more items) £8.96 (Excluding VAT at 20%)

Quantity:

Trainingwarehouse > Crisp Self-Development > Basic Business Skills > Business Etiquette & Professionalism