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Building Trust - Self-Directed Courseware Ref: CBT

Duration:
Self-study

Description:
The concept of trust may, at first glance, seem odd as a component of an effective business strategy. However, trust is at the heart of how we act in many business situations and how we approach trust can be vital to our success. In this book the benefit of trust is explored as is the damage resulting from lack of trust. In addition, you'll examine the three steps that encourage trust: asking for input and using it; doing what you say you'll do; and delegating effectively.

Table Of Contents:

Chapter 1: What Does Trust Mean?
Your Definition of Trust
What Is Trust?
Trust Means Business

Chapter 2: Foundations of Trust
Three Fundamental Interpretations
Instinct
Past Experience
Current Experience
Mutual Understanding
Tips for Working on a Team

Chapter 3: Consequences of a Lack of Trust
Why People Don't Trust
What Happens When You Don't Trust
Consequence 1: A Lack of Commitment
Common Responses to 'Commitment and Trust' Queries
Consequence 2: Lower Employee Satisfaction
The Revolving Door Syndrome
Consequence 3: A Lack of Open Communication
Steps for Improving Service
'Project Team'
Consequence 4: Empty Words and Unrealistic Images
Make People Your Most Important Asset!

Chapter 4: Three Steps for Encouraging Trust
Action Plan for Encouraging Trust
Step One: Ask for Input and Put It to Use
Step Two: Do What You Say You'll Do!
Step Three: Delegate Effectively
Summary  

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