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Trainingwarehouse > Courseware > Soft Skills Series > Advanced Interpersonal Communications

Advanced Interpersonal Communications Student Manual Ref: TMAIC Days of training: 1 Prerequisites: None. Communication styles and methods Communication styles Identifying primary communication styles Identifying secondary communication styles Verbal and nonverbal communication Using verbal communication Using nonverbal methods First impressions and building rapport The importance of first impressions Identifying elements of a first impression Communicating to build rapport Building rapport Establishing credibility Building positive relationships Asking questions Building relationships through feedback The importance of providing feedback Using paraphrasing Providing feedback Providing positive feedback Providing constructive feedback Supervisors Understanding supervisor styles Handling ineffective supervisors Promoting an idea Handling human resource issues Negotiating a raise Handling resignation Colleagues and subordinates Communicating with colleagues Responding to a colleague's idea Communicating with subordinates Refusing a subordinate's request Handling dismissal Customers and vendors Communicating with customers Responding to complaints Communicating with vendors Rejecting a vendor's proposal Complaining to a vendor Organizational culture Understanding organizational cultures Adjusting to the culture Discussing elements of organizational culture Identifying organizational culture Cultural networks Using cultural networks Discussing roles in cultural networks Managing physical culture Arranging meeting space Managing emotional culture Using positive language Encouraging initiative Advanced Interpersonal Communication Student Manual Price: (4 or fewer items) £19.95 (Excluding VAT at 20%) Price: (5 to 19 items) £17.96 (Excluding VAT at 20%) Price: (20 to 49 items) £15.96 (Excluding VAT at 20%) Price: (50 or more items) £13.97 (Excluding VAT at 20%)		Quantity:

Advanced Interpersonal Communications Instructor Manual Ref: TIAIC Price: £21.95 (Excluding VAT at 20%)		Quantity:

Trainingwarehouse > Courseware > Soft Skills Series > Advanced Interpersonal Communications