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Trainingwarehouse > Crisp Self-Development > Browse the Complete List of Titles > Accountability

Accountability - Self-Directed Courseware Ref: CAC Duration: One day Description: This book will teach you the techniques to manage employees for maximum results--either individually or as a team. Employees who feel a sense of "ownership" in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening. Table Of Contents: Part 1: The Case for Accountability Getting Work Done Through Others Gathering Feedback Part 2: The Manager/Employee Relationship Establishing Positive Expectations Creating Rapport Using the Pacing Technique Improving Listening Skills Common Responses and Their Risks Defusing Emotion Through Active Listening Lessening Employee Dependency Developing Relationship Contracts Part 3: Leadership & Management Skills Defining Leadership Setting Goals to Communicate Your Vision Involving Employees to Create Buy-In Determining the Action Steps Empowering Employees Through Delegating Recovering and Learning from Mistakes Part 4: Communication Tools That Build Accountability Matching Personality Type Communicating Win-Win Messages Giving Strokes to Get Results Confronting Unacceptable Behavior Performing a Relationship Audit Part 5: Follow-Up Ideas for Skill Development Maintain Your Momentum Establish an Action Plan Reward Yourself Continue to Work at It Appendix Author's Notes on the Case Studies Author's Suggested Responses to Exercises Recommended Reading Price: (7 or fewer items) £9.95 Price: (8 to 19 items) £9.45 Price: (20 or more items) £8.96		Quantity:

Accountability Instructor Edition Ref: CACIE Duration: One day Description: This training program is designed to help you acquaint others with the basics of managing for maximum results by improving accountability within the work team. In this course, participants will understand how building relationships that support maximum accountability is beneficial to the organization and to the individual, discover how to establish positive expectations and rapport through the use of active listening skills, and learn tips and tools to improve communication and create win-win relationships. Table Of Contents: INTRODUCTION Welcome and Introductions Learning Objectives and Agenda MODULE 1: ACCOUNTABILITY AND YOUR STAFF The Case for Accountability Establishing Positive Expectations Creating Rapport Listening Skills Accountability Issues and Solutions MODULE 2: LEADERSHIP SKILLS FOR ACCOUNTABILITY Defining Leadership Goal Setting Delegation Handling Mistakes Activity: Follow the Leader MODULE 3: COMMUNICATION TOOLS FOR ACCOUNTABILITY Personality Types Behavior Types Getting the Behavior You Want MODULE 4: SKILL DEVELOPMENT Conducting Relationship Audits Creating a Plan Reward Yourself Activity: You Make the Call CONCLUSION Learning Objectives Review Course Evaluation Price: £17.95		Quantity:

Trainingwarehouse > Crisp Self-Development > Browse the Complete List of Titles > Accountability